Returns policy

How does it work?

1. Log in – go to Interlook.eu
2. Go to "My account", then choose "Create a return" or "Create a complaint"
3. Generate documents – the form will guide you step by step through the process
4. Await complaint response – based on photos of the product, or in selected cases, send us the product (we will notify you if a physical return is required)
5. Refund will be issued within 14 days of receiving the package (usually much faster)

You have a full 14 days to withdraw from the contract without providing a reason – shopping at Interlook means comfort, safety, and full control over your decisions.

More information about return and complaint policies can be found in the store regulations.